Overview
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
In order to be returned, your item must be unused and in the condition in which you received it. It must also be in its original packaging.
Certain types of goods may not be returned. Perishable goods such as magazines, books and catalogues cannot be returned. Similarly, we do not accept intimate or sanitary products.
Other items that cannot be returned:
- Gift cards
- E-books
To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.
In some cases, only partial refunds are granted: (where applicable)
- Books showing obvious signs of use
- CDs, DVDs and audio cassettes that have been opened.
- Any item that is not in its original condition, is damaged or is missing parts for any reason that is not due to an error on our part.
- Any item returned more than 14 days after delivery
Refunds (if any)
Once your return has been received and inspected, we will send you an email to let you know that we have received the returned item. We will also let you know whether your refund has been approved or refused.
If approved, your refund will be processed and your original credit card or payment method will be credited automatically within a few days.
Delayed or missing refunds (where applicable)
If you have not yet received a refund, check your bank account first.
Then contact your credit card company, as it may take some time for your refund to be officially posted.
Then contact your bank. There is often a processing time before a refund is posted.
If you have taken all these steps and still have not received your refund, contact us at the following address: lalumierecm@gmail.com.
Items on sale or promotion (where applicable)
Only normal-price items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (where applicable)
We will only replace items that are initially faulty or damaged. If you need to replace yours with the same item, please email us at If you have taken all these steps and still have not received your refund, contact us at the following address: lalumierecm@gmail.com and send your article to: Ludwigstrasse 36, Saarbrücken, Saarland, 66115, Germany.
Gifts
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of the returned item. Once the returned item has been received, a gift voucher will be sent to you by post.
If the item was not marked as a gift at the time of purchase, or if the person who made the gift had the order sent to them with the intention of returning it to you later, we will send the refund to them and they will know that you have returned their gift.
Shipping
To return your product, send it to the following postal address: Ludwigstrasse 36, Saarbrücken, Saarland, 66115, Germany.
You are responsible for the shipping costs associated with returning your item. They are non-refundable. If you receive a refund, the cost of return postage will be deducted.
Depending on where you live, the time taken to receive your exchanged product may vary.
